Refund & Return Policy

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Kahoana Wellness Ltd is committed to fair and transparent consumer practices. This policy sets out your rights when returning Alvika Support, consistent with the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ).

1. Return window

You may return an unopened, undamaged bottle of Alvika Support within 14 calendar days of the date you received your order. This period begins the day you receive the parcel from the courier.

2. Condition of returned goods

To be eligible for a return, the product must be in its original, unopened condition with the tamper-evident seal intact. Food supplements with a broken or removed seal cannot be returned for hygiene and safety reasons - this is a lawful exception under applicable consumer protection regulations. If the product is faulty or not as described, this restriction does not apply and you retain your full consumer rights.

3. How to return

To initiate a return, email us at info@refreshearthnatu.world within the 14-day window, quoting your name and the phone number used to place the order. We will respond within 2 business days with return instructions and a return address.

4. Return shipping costs

Where you are returning a product simply because you have changed your mind, the cost of return postage is your responsibility. Where the product is faulty, not as described or the wrong item was sent, we will cover the return shipping cost.

5. Refunds

Once we receive and inspect the returned item, we will process a refund within 14 business days. Because orders are paid cash-on-delivery, refunds are issued by direct bank transfer to an account you nominate. We will contact you to arrange this.

6. Cancellations before dispatch

You may cancel your order at no cost at any time before it has been dispatched. The easiest way is to tell our team during the confirmation call. You may also email us at info@refreshearthnatu.world.

7. Refusing delivery

Because payment is made on delivery, you have the right to decline to accept the parcel from the courier at the point of delivery. Doing so constitutes cancellation of the order and no payment will be taken.

8. Consumer Guarantees Act 1993

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (NZ). If the product does not meet consumer guarantees (e.g. it is not of acceptable quality), you are entitled to a remedy regardless of whether the product has been opened.

9. Contact

Email: info@refreshearthnatu.world
Phone: +64 9 887 3241
Hours: Mon-Fri 09:00-17:00 NZST